Retail brand lifts repeat sales by 22%
Client type: Omnichannel apparel, 6 stores
Challenge
Leads were scattered across forms, DMs, and pop ups. Follow ups were slow, and customers dropped off after the first purchase.
Solution
- Unified all web forms, chat, and social DMs into the CRM
- Segmented flows for first purchase, lapsed buyers, and VIPs
- Back in stock alerts tied to product interest
- Abandoned cart reminders with one tap checkout
Results
- 22% increase in repeat purchase rate
- 17% lift in email revenue per recipient
- 9% reduction in manual follow up time
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